Latin America. Hertz is implementing technologies to improve customer service at airports. As part of this strategy, the company implemented Getac's rugged UX10 tablet in its operating systems, eliminating manual tasks, speeding up work procedures and reducing waiting periods in times of high demand.
The UX10 tablet was specifically modified to meet the demands of Hertz personnel, incorporating elements such as a camera to document damage, a barcode reader to verify reservations and capture the vehicle's VIN number, as well as certifications that enable its use in high-temperature or high-humidity environments, as is often the case in outdoor return locations.
In addition to the tangible device, the solution includes Getac's Device Monitoring System, which provides a real-time view of the operating status of each device.
Another element is the VIRS (Vehicle Information System) system, which facilitates the performance of digital damage assessments, the management of vehicle inventory and the receipt of alerts related to maintenance or possible calls for the inspection of the units. This integration with Hertz's existing platforms allows the maintenance team to continuously track each vehicle.
"Our customized hardware and software solutions enable companies like Hertz to significantly improve their operational efficiency and raise the bar for customer service in competitive environments," said Rick Geisendorff, vice president of Sales and Marketing for Getac North America.
The implementation of these tools aims to strengthen the operation in airport headquarters in Latin America, where effective time management and vehicle tracking are key factors to improve customer service and optimize available resources.
