Latin America. SoftGuard makes it possible, now you can send push notifications to your customers, during the attention of an alarm event.
In the most recent update of the SoftGuard Suite, the function of sending push notifications or instant messaging is incorporated, during the attention of an event. The process is simple and intuitive, the operator must select the SmartPanics contacts to whom the notifications will be sent and a new tab will open to load the corresponding message.
This new functionality continues to break the paradigms of traditional monitoring and represents an advantage for monitoring companies, reducing costs and time, because notifications via sms or calls are replaced by push notifications at no additional cost to the security company.
Additionally, it speeds up the work of the operator, because while the event is going on, he can inform his client of the step by step or quickly notify the rest of the family group or a specific user, who from his smartphone, will have online information of what is happening.
In another case, a push can be sent upon receipt of a fault alarm to inform the assigned technician directly. In this way, the monitoring service continues to cease to be invisible and materializes in the cell phone of each subscriber.
Push notifications, are the most efficient form of notification, which the client demands today, simply using SmartPanics with the Global APP functionality users can receive notifications of notices or alerts and be connected directly to the monitoring center during any event, they will be shown with the typical red balloon counter of unread messages, thus they are alerted in a visible and simple way that a message has been sent to them. The push is immediate and arrives in less than 1 second, long before any email or sms. In this way, we continue to innovate so that you offer your customers security and monitoring adjusted to their needs.
