International. The Cromwell is a boutique hotel of Caesars, one of the traditional owners on the Las Vegas Strip, decided to use a combination of the LEGIC Connect trusted service, Kaba mobile access solutions and Bluetooth low energy.
The Cromwell is a boutique hotel from Caesars, one of the traditional owners on the Las Vegas Strip, which is looking for ways to attract tech-loving guests and offer them a convenient, personalized experience, explains Danielle Gaccione, director of digital products at Caesars Entertainment.
"We want to use technology to tailor the guest experience," he adds. To that end, in January the hotel began offering guests the ability to enter their rooms using their iPhone, Gaccione says. The system uses Bluetooth Low Energy to allow guests to access elevators and rooms. The Cromwell is also working on a version of the application for Android devices.
LEGIC Connect ensures that the complexity of implementing electronic room keys on mobile phones remains in the background, preserving without any change the processes established at the hotel reception. The service is operated in a high-security data center, prepared to support multiple technology providers and a certain number of hotel properties.
LEGIC provides its service through an existing Kaba Saflok solution for room key management. Caesars has been working for some time with Kaba locks, Gaccione says.
Before arrival, the guest receives an e-mail with information about the electronic keys, explains Gaccione. When you arrive to register, you are given the option of an electronic e-key key. Using it is very simple, the application is downloaded and a PIN is registered. Then the unique number of the guest is sent by text to the mobile and entered in the application.
If the apartment where the guest is staying requires a key for access, simply present the card to a reader located in the elevator. When he gets to his room, he taps and the door opens, Gaccione continues. The guest does not have to activate a specific application, or even activate the phone. "It's very similar to the Apple Pay experience," he adds.
A self-checkin option is also being sought, which has not yet been defined by the fact that at the hotel reception you have to check identity documents and explain other details, says Gaccione.
It's possible that at some point in the future all Caesars properties will offer electronic keys that employ Bluetooth low energy, Gaccione says. "That's part of our long-term vision," he explains. "We are developing the product at the Cromwell and have plans to extend it to other properties."
