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The way these people work is usually something like this:
Aftermath:
The IP of your server begins to appear in spam lists, which many of them take 1 month to delete after sending them the request (it can always take less if you pay).
The strictest servers (such as hotmail) reject all emails until you are 'totally clean'.
Your customers can't send emails and complaints and problems begin.
Solutions:
Full Content in Security by Default
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