Ecuador. A broadband push-to-talk service allows for a faster response to medical emergencies for the city's two million residents.
The Municipal Public Company for Risk Management and Security Control of Guayaquil (Segura EP) has selected Motorola Solutions ' WAVE PTX solution to facilitate communication and coordination among Guayaquil's medical emergency response personnel. The app can connect people through any device and network.
"In emergency management, coordination is vital," said William Muñoz, head of pre-hospital at Segura EP. "Previously, coordination was time-consuming and resource-intensive, especially when multiple institutions were required to respond and different communication platforms and devices were used. Today, with Motorola Solutions' WAVE PTX, we can communicate seamlessly between healthcare institutions at the push of a button, whether staff are using radios or cell phones. This translates into a more agile and effective response to the needs of the community."
Segura EP integrates a network of emergency institutions that include 1 public hospital, 24 private clinics and 12 ambulances. All of them connected to the Emergency Monitoring Center, from where the calls of the more than 2 million citizens of Guayaquil are answered, with an average of 100 calls per day, and are referred to the respective institution for management and response.
WAVE PTX offers secure PTT (push to talk) voice communications and real-time data over LTE/4G, 3G or Wi-Fi networks. This allows emergency personnel to share images, documents, maps, location, text messages and videos while remaining connected using their usual work devices such as cell phones, tablets, notebooks, radios, etc.
"Our technology is allowing Segura EP to connect the entire network of emergency medical institutions in Guayaquil, including the ECU 911, in a simple way and without large investments in infrastructure," said Gustavo Daza, MSSSI vice president enterprise sales, Motorola Solutions Latin America and the Caribbean. "The flexibility of our security ecosystem supports our clear focus on building safer communities."
Segura EP plans to add other public safety and emergency entities such as Firefighters to the same network. These entities use mission-critical radio communication systems that will also be able to connect to the communications network, through WAVE PTX, to continue benefiting interagency coordination and thus continue to have a direct impact on the safety of citizens.
