International. 62% of security system owners experienced a false alarm during the year 2022 and most of these were generated by user error, according to Parks Associates, a consulting and market research firm.
In this report, they conducted in collaboration with Ubiety Technologies, they examine the problem of false alarms, including costs and potential solutions, on an issue that minimizes consumer confidence and raises costs for everyone involved.
Cost of fines paid for false alarms
According to the report, "Resolving False Alarms: Providing a New Context for Monitoring," it also analyzes the impact of the new Alarm Validation Standard presented by The Monitoring Association (TMA-AVS-01). The document highlights the impact of false alarms on public safety, as emergency services often deviate from genuine security events to respond to false alarms, and the provisions of TMA-AVS-01 are designed to reduce false alarms while ensuring adequate responses for real emergencies.
"The TMA-AVS-01 standard aims to reduce the number of false alarms by providing more context and information for a more effective response," said Jennifer Kent, vice president of research at Parks Associates. "Ultimately, the adoption and implementation of this new standard enables a standardized approach to validating and reducing false alarms."
The security market has seen rapid growth, driven by new technologies, but research shows that false alarms undermine consumer confidence, increase costs for security companies and owners, and jeopardize future sales of security monitoring systems, devices, and services.
"TMA-AVS-01 represents the most significant change in the alarm industry in decades. Alarm response is moving from blind, binary alerts that offer very little context to homeowners and monitoring providers, to technology-enabled alerts that provide situational awareness and actionable intelligence," said Keith Puckett, founder and CEO of Ubiety Technologies. "Ubiety joined The Monitoring Association to learn from industry experts and be part of the implementation of AVS-01."
