Latin America. SoftGuard presented its new Comprehensive System for the Assistance of Victims on The Basis of Gender and LGBTI+ that contemplates all the necessary tools for the assistance to victims in case of Alert sent, monitoring and centralization of data from the different areas involved as their actors and care centers.
The Power button can be set so that the victim does not have to open the application, it will always be in the background and will be activated only in case of sending an alert. Once the alert is sent, the application allows the operator to be sent continuous audio environment for better information about what is happening in real time, which in turn, allows material to be given when it comes to judicial support to the victims.
The app allows you to send an sms or notification to those responsible for the work teams for a quick coordination of assistance to the victim. The operator can create virtual geofences that allow warning in case of being close to the area of the aggressor.
The advanced video function will allow the victim to send an image of the development of the emergency from the smartphone camera, allowing the aggressor to testify. The SoftGuard platform audits the actions of the operator who receives and manages the alarm, monitoring and allowing automatic referral to the public forces and interdisciplinary teams of the municipalities.
The digital map allows to inform online the georeference of the mobiles, cameras of the place where it occurs in inconvenience for a better logistics when using the resources. In case the victim does not have cellular data available and has sent multimedia content, his location and type of alarm is received in the monitoring center in the first instance by sms, receiving a copy of the victim's contact list or the assistance staff of the municipality. Then when the user recovers signal via data the multimedia content is sent and stored on the SoftGuard system platform.
The softguard central platform allows you to have the entry of reports from any point where the data of entry of alerts are taken allowing to have a centralization of the information whatever the operator that takes the complaint or situation, something very important when making the analysis for the teams of professionals who assist the victim.
How to work with all areas and actors of the scene?
The SmartPanics App can contain within its contact lists the first board staff, psychologist, social worker, urban guard. In this way all the actors involved can act in a joint and coordinated manner at the same time of the event sent by the victim to be assisted quickly.
The heat map generated by the system allows online to have georeferenced events for case reports in a discriminated manner. SoftGuard conducts the trainings to all the actors involved in the system, victims, citizens, officials, personnel of the forces.
The system has a powerful CRM where the operator can send push messages in real time to all people with a specific Alert notice or individually to a single person to warn that they can withdraw a documentation or a shift to appear or information of court cases.
The images and videos they send together with the alerts are stored in the system with the date and time it was generated and in case of active monitoring of the victim, its traceability.
SmartPanics can be used in Real Prevention. Without waiting for a court order for its use and for the judicial assistance of extreme cases. Comprehensive assistance through the use of the alert management system (up to 12 configurable buttons) where the victim can report different types of violence:
• Domestic violence
• Street harassment
• Domestic violence
• Workplace violence
• Human trafficking
• Institutional violence
The system provides a digital map for the visualization of the entire system committed to the operation. Cameras, telephones, police mobiles, checkpoints, primary care centers etc. This generates the HEAT map that allows to have the necessary statistics on the problem. The system allows to have several positions of operators simultaneously generating different profiles according to the alerts that it attends and that another secretary can visualize the alerts.
The "Safe Municipality" program and all its sub-tools such as school corridors, public transport, health corridor, Coronavirus Alert, assistance for older adults, etc., allows municipalities and governments to be given all the options to be able to make their public policies effective, efficient and innovative.
More information about the Safe Municipality program in https://municipioseguro.net
