Latin America. SoftGuard developed TecGuard, a tool that allows the technician to view online the complete information of the services to be performed, the status of the client's account and record the tasks performed step by step.
The application allows the traceability of all the procedures that require technical assistance at the customer's home, from coordinating the visit, informing that the technician is on his way, receiving in an automated way in the monitoring system the notice of arrival, as well as allowing the technician to report the tasks performed, the equipment and materials consumed and when the tasks are completed obtain the client's agreement with his digital signature on the service received.
The technician, having the TecGuard application on his smartphone, forgets to transport papers and orders to record his work.
TecGuard, in addition to being extremely important for the technician to perform the tasks assigned responsibly, is also very useful for the user company, because it is a powerful tool to audit the technical staff, validating their position via GPS and obtaining a report of incidents and online management carried out.
For more information about TecGuard, enter this link: https://softguard.com/info/TecGuard.pdf or send your inquiry to [email protected]
