Alarm.com announced the introduction of Ambient Insights for Alarm Response, a new solution that recognizes activity around a property and delivers contextual information to monitoring stations in the event of an alarm.
Monitoring stations can use this real-time data to prioritize alarms and send police, fire or emergency medical services to properties faster. Ambient Insights also enables responses to a wider range of emergencies and reduces false alarm sending.
For each alarm signal, Alarm.com determine whether the alarm may have been caused by unusual activity and the likelihood that the property owner may cancel the alarm. With Ambient Insights, monitoring stations can use this information to evaluate and prioritize alarms within their queues and allow time for a customer to cancel a potential false alarm. Combined with other contextual data provided by Alarm.com's visual verification service and alarm response portal, Ambient Insights also enables monitoring stations to provide relevant information to public safety dispatchers and first responders.
"Alarm.com has long applied machine intelligence to proactively generate contextualized information for owners," said Dan Kerzner, Alarm.com's chief product officer. "Ambient Insights for alarm response is the next step in our multi-year vision to use artificial intelligence and adaptive machine learning to define the next generation of intelligent monitored security. We are especially proud of this solution as it enables a better customer experience and helps the industry reduce false alarm shipments."
Ambient Insights provides important information to both monitoring station owners and operators. The new solution will complement ongoing initiatives by security industry committees to accelerate and streamline alarm response, including the new Alarm Validation Standard proposed by The Monitoring Association. By providing environmental information to monitoring stations early in the alarm response process, Alarm.com aims to maximize the subsequent benefits of this information for first responders and owners.
* Image of Alarm.com during ISC West 2021.
