Argentina. The coronavirus pandemic forced many companies to reinvent themselves, train themselves and face the challenge of continuing to operate optimally in a context of total uncertainty. One of these cases corresponds to Brink's, a transportation, securities processing and security operations company, whose Corporate Security division uses SoftGuard technologies in order to provide its own customers with a safe and reliable service at every step of their value chain.
Brink's, declared an essential service by the nature of its work, continued to provide its monitoring service, tracking and offering security thanks to the comprehensive monitoring platform SoftGuard, a system implemented according to unique needs of the field, from the reception of alarms with video verification, to the monitoring and care of people with its suite of mobile applications.
The SoftGuard Banking system allows Brinks to centralize and automate electronic security by monitoring in branches, providing protection to its customers and assets. Thanks to the use of our tools, it carries out its daily operations with quality and efficiency, providing uninterrupted services to all its customers.
During the pandemic, Brink's has faced this new context with the support of a modern, technologically and physically optimized monitoring room. The latter corresponds to compliance with strict BCRA regulations, resulting in a secure monitoring center with more than 10 armored and locked doors between the street and its operators, whose experience of more than 20 years in the field makes them perfect security partners for their customers.
"With the coronavirus present, the company faced some changes. Having a team that works by objectives and with strong protocols, at first it was natural to participate in the crisis committee of our company, as a central actor in the search for close contacts and traceability of people. This resulted in a challenge, as we had to apply almost all the contingency protocols we had planned," says Jonathan Tzatzkin, Corporate Security Manager at Brink's.
The technology implemented by Brink's has proved crucial to continue operating in times of crisis. By integrating SoftGuard's multiple technological solutions, its monitoring center can track people through location, alarm and video verification systems, resulting in great time savings and greater care for its staff.
Brink's flexibility for remote monitoring has allowed them to implement business continuity protocols by applying their experience in tracking people, collaborating with the logistics of essential industries and applying technology to prevent and reduce the risks of contagion by COVID.
Likewise, Brink's Corporate Security Monitoring Center achieved the IRAM 4174 certification for alarm monitoring that stipulates compliance with certain control fees, guaranteeing its customers the choice of a qualified security provider and with periodic reviews in the service. This certification allows to continue showing the service of excellence provided to critical and complex markets, such as mining, oil, logistics and financial companies.
The IRAM 4174 certification places Brink's at the forefront in monitoring center management and that makes them maintain their leadership, establishing a minimum quality framework to act in the market.
