International. ADT confirmed the acquisition of I-View Now, a video alarm verification service, which will reduce false alarms and optimize the priority response of emergency services.
"ADT is a purpose-driven company. We believe everyone deserves to feel safe, which means we are always looking for opportunities to invest in new technologies that keep us at the forefront of security innovation," said Jim DeVries, president and CEO of ADT.
With I-View Now, public safety response points (PSAPs), such as 911 dispatchers, will be better able to confirm whether an alarm is a true emergency by leveraging technology. Video, location, sound, sensor, user and activity data can now be combined with predictive analytics to provide a complete dashboard of information about what happens during an alarm.
This critical information enables customers, ADTs, and first responders to make better decisions quickly, helping to protect lives and property. If a customer is not available to confirm the emergency, they may choose to allow ADT access to additional available data, such as videos, from within the property to assess the situation remotely. This allows ADT to add an accurate priority signal to the alarm, which first responders can use to determine response time.
"Helping to ensure customer safety is our top priority for ADT, and by integrating I-View Now technology into our current protocols, we can improve the effectiveness and efficiency of our extensive network of ADT-operated and in-house monitoring centers and assist first responders. in real emergencies," said Donald Young, CIO and EVP of field operations. I-View Now will operate independently under the ADT umbrella, helping to provide current and future customers of both companies with the best possible experience."
