Mexico. This system is being implemented by Sixbell in Mexico with great success in banking and it is estimated that it will soon be used in the monthly payment to pensioners. Several of them due to their advanced age can not attend the bank and prove that they are alive to collect their pension, so with this system with a single call you can verify with certainty if the person on the other end of the phone is the one who should receive the benefit.
The solution is based on a complete voice biometric data verification platform, which allows the verification and identification of people in their interaction with an IVR application, being totally independent of language and accent.
The technology uses voice biometrics to ensure that customers are who they say they are, ensuring access to remote services, phone and internet applications, eliminating identity fraud and improving the customer experience.
Among the main benefits of this technology can be named that it allows to generate a second factor of authentication for high-risk transactions, has lower cost of secondary authentication, compared to manual verification, functionality can be extended via the Internet, for transactions that require a higher level of authentication, complies with the new regulations of multiple authentication factors, there is no need to distribute high-cost hardware devices, such as smart cards and tokens, and it has a better user experience compared to code cards.
According to representatives of the company one of the most remarkable aspects is that voice biometrics has the advantage of not being face-to-face, so it is not necessary to go to the bank or the determined institution to mark your fingerprint or show a card, just with a phone call is enough.
