Latin America. Scati, a company specialized in integral IP video solutions, reinforces the commitment with its customers with the implementation of Scati Care services.
A wide range of actions as the company makes available to its customers to facilitate the daily operation of its video surveillance system and thus guarantee the optimization of its CCTV solutions.
Customer satisfaction is from the beginning the top priority of SCATI, hence the company reinforces the monitoring it executes in each security project, from its conception to its implementation. That is why with the SCATI CARE services the company intends not only to provide support that allows the perfect functioning of any of the equipment, but also to provide the necessary tools for the exploitation of 100% of the solution.
The result of this combination is the maximum benefit of security systems. The services, tailor-made according to the needs of each client, include, among others, remote and on-site preventive maintenance actions on a regular basis, training and certifications, initial services, detailed documentation of each product or 24x7 customer service.
Within its SCATI CARE Silver, Gold and Plantinum Plans, the company adapts to the specific requirements of each project and each client anywhere in the world. Likewise, SCATI CARE services improve response times in the resolution of incidents with a more agile diagnosis thanks to continuous contact with the client.
In the same way, they guarantee the availability of video in the event of any incident detected and provide the users of the system with the keys for the preventive maintenance of the security platform. SCATI makes these tailor-made services available to all its clients thanks to its own staff distributed among its offices in Spain, Colombia, Brazil and Mexico
