International. Continuing its strong commitment to providing solutions and services that best meet the needs of its global customers, Vivotek announced the expansion of its global after-sales service network and warranty policy across a wider range of its network cameras.
Vivotek's after-sales services include extensive technical support, repair and replacement of the product within the warranty period. In order to support business development in various markets, which are rapidly expanding and playing a pivotal role both strategically and geographically, Vivotek has collaborated with several professional Return Merchandise Authorization (RMA) centers and valuable global distributors, to enable them to offer technical authorization to the high standards.
This year, Vivotek signed a cooperative agreement with MDS (Security Maintenance) in Mexico. It has also successfully built a strong after-sales service at 16 sites across 5 continents, including 4 official RMA centers and 12 dealer offices. The 4 RMA centers are located in Vivotek's main office in Taiwan, ComServe Network in the Netherlands, AGS Digital Service in Brazil and MDS in Mexico, while the 12 distributors are located in China, Indonesia, India, Iran, Egypt, South Africa, North America, Mexico, Ecuador, Chile and Argentina.
In addition to after-sales services, Vivotek has announced an extension of its three-year warranty for a number of its latest advanced network cameras. This includes 6 dome-type network cameras (FD8355HV, FD8355EHV, FD8365HV, FD8365EHV, FD8155H and FD8165H); 4 bullet type network cameras (IP8355H, IP8355EH, IP8365H and IP8365EH); and 2 box-type network cameras (IP8155HP and IP8165HP).
These cameras feature advanced features such as WDR Pro, WDR Pro II, Supreme Night Visibility and extreme weather resistance. Global customers, who have purchased or are going to buy, can enjoy a three-year warranty for these 12 network cameras, thanks to the extension due to the fact that the warranty was previously two years.
Steve Ma, Executive Vice President of the company, stated, "Vivotek, through a strong integration with local repair centers and also our valued distributors in various regions, has built a strong service network around the world, ensuring timely customer support and minimizing the wait in service. Extending our warranty period, in addition to demonstrating our firm belief in the high quality and durability of our products, will give you
our global customers even greater confidence in cooperation with our company. In the near future, we will introduce the three-year warranty to more models."
