Latin America. Users will be more linked to the brand, in addition to having quick answers to frequently asked questions about basic configurations on Closed Circuit Television.
Hikvision, a world leader in video surveillance and security solutions and products, announces the implementation of its latest Call Center for users in Latin America, which has been in operation since April 20.
Hikvision's new Call Center will offer basic technical support, Monday through Saturday, from which users will have quick answers to frequently asked questions about basic configurations exclusively on CCTV.
"Through this system, we expect to immediately resolve at least 80% of all calls that require technical support on CCTV. Only the remaining 20% of the calls that could require a higher technical level will be sent to the local technical support of each country, "explains Jorge Pérez, Learning and Development Manager of Hikvision LATAM.
To contact by phone and receive immediate support for technical questions direct from the factory, contact the phones:
- Argentina: +5411 51685739 Monday to Friday from 09-21h- Saturday 09-14h
- Chile: +562 29381016 Monday to Friday from 09-21h- Saturday 09-14h
- Colombia: +5715085312 Monday to Friday from 07-19h- Saturday 07-12h
- Mexico: +52 5541696397 Monday to Friday from 07-19h- Saturday 07-12h
- Peru: +51 16419269 Monday to Friday from 07-19h- Saturday 07-12h
It is worth mentioning that for the rest of the countries, users will be able to send their queries to [email protected], which will be attended by the support area of each region.
