Mexico. Axis Communications' technical support service provides effective help for the firm's entire product range. Thanks to its telephone and online support services and its engineers around the world, users can count on the best support from anywhere and at all times.
When companies acquire a technological product or service, whether hardware or software, they seek to improve their infrastructure, their business and customer service. Axis Communications differentiates itself day by day in a competitive market to achieve the preference of its customers, since regardless of any variable that may affect the purchase decision of a prospect, the differential is so strong and unique that it makes the client feel comfortable and supported by the products offered by the firm. Taking into account that these are indispensable aspects in companies, the technical support that Axis offers to the market is highlighted as a great added value.
It should be borne in mind that implementations always require personal assistance to be responsible for its operation and stabilization. Therefore, the Axis technicians who perform this service have full knowledge of the importance of their work, since this at the user level generates value, brand loyalty, affinity, empathy, in addition to creating a good reputation.
Specialized technical support services
With different customer support services, Axis Communications makes available to its users:
Telephone support: A new and better technical support service entirely in Spanish with customer service in a continuous schedule from 9 am to 6 pm. Specialized assistance with trained technicians to resolve all types of incidents related to the Axis portfolio of products and services.
Live Chat: This tool gives technical support engineers the ability to respond quickly and accurately to questions that arise from users; whereas 60% of end users use this tool as a first point of contact. This makes it possible to meet the company's need to offer a diversified set of technical service solutions to satisfy different audiences.
Frequently Asked Questions (FAQ): A section with a variable space, which offers users the option to search for answers quickly and directly; where frequently asked questions are answered.
Support Videos: A tool that offers audiovisual tutorials for users, and proactive learning for each specific problem and solution. Those using Axis Communications surveillance technologies have access to perfectly designed technical support and webinars, available on the website. Support videos include: setting up and using axis Companion Line; using and configuring AXIS Camera Management; configuration of Axis network cameras and encoders; best practices for recording SD cards; installation of AXIS Digital Autotracking; axis Zipstream technology configuration; among others.
Guides and technical notes: Given the lack of time in the field of work when installing or fixing surveillance equipment, integrators and installers require immediate technical assistance that goes beyond telephone attention or interaction through live chats. In this case Axis makes available quick guides with detailed step-by-step instructions, easy to read, download, share and locate on your website.
"Axis Communications has a large archive of documents and materials with user-oriented content. This allows us to develop strategies that transcend simple functional benefits and increase the perception of what our clients receive. That is, our service goes far beyond the tangible, evident and visible, which reflects that the value that our service represents for everyone exceeds the cost-benefit ratio.", points out Francisco Rodríguez, Manager of Professional Services at Axis Communications.
Axis Communications Technical Support is available at:
https://www.axis.com/mx/es/support
Calling from Mexico:
Phone: 5201 9850
Calling from another country:
Phone: + 52 (55) 5201 9850
