Latin America. Thefts, emergencies and disasters happen at any time! Security systems have to operate 24 hours and without any interruption. With this premise it is not within the possibilities of a monitoring center to interrupt its services due to failures at the hardware or software level. Just imagine a failure in the operation of your monitoring center at midnight.
The following questions are very important:
- Do you have backup equipment and the support of your suppliers to use them?
- Will your monitoring software provider support you outside of office hours?
- Do you have maximum response times from your software provider?
- Can you immediately contact your provider and receive a phone response?
Having backup systems does not always solve the problems, although having a backup of the information of the monitoring center is essential to have the support of your provider to face these challenges is key to not having downtime of operation.
Fully aware of this situation, at Kronos we offer 24-hour technical support to all our customers, regardless of the size of their license or implementation. With multiple communication channels such as support platform, chat system, email and telephone attention we ensure the support to the monitoring centers in case of any contingency regardless of schedules.
Learn more about kronos monitoring platform and unlimited 24-hour technical support at http://www.kronosla.com
