Latin America. Milestone Systems continues to enrich its presence in the Latin American market; A few days after the first official meeting of partners in Latin America, MPOP Mexico 2018, the company announced the incorporation of two new engineers for its technical support team.
The arrival of professionals is one of the strategies that are part of Milestone's plan to offer the best possible service to its clients and partners in Latin America. "It is essential to provide technical service in Spanish; in the last decade the number of projects in the region has increased, which is why we opened an office in Mexico City, from there we have been growing in all areas, "says Lina Alfaro, technical support manager of Milestone Systems for Latin America.
Likewise, Milestone has a toll-free hotline for its clients in Brazil, Colombia, Uruguay, Argentina, Dominican Republic, Paraguay, Chile, Peru and Mexico; In addition, it has a service of attention via chat on its official website.
"The first line of support for customers will always be our business partners, so we will continue to promote our training and certification programs with them; however, we want to have specialized engineers for special situations or in the case of premium products purchased directly by end users. The goal is that everyone who is registered with the Milestone ID can benefit: customers, partners, resellers, distributors or integrators, "concludes Alfaro.
Two young people with experience
Since July, Mexicans Kevin Cayetano and Elias Berthely have been part of Milestone's technical support team, performing functions as level 2 engineers, who are responsible for executing analyses, diagnoses and detecting possible problems in customers' systems.
"All of Milestone's goals are aimed at growth in the region and I believe I have the ability to help them in that goal while learning and growing professionally," says Kevin Cayetano, who has more than 7 years of experience in the area of customer service in the technology industry, having exercised these tasks in companies such as General Electric and other local companies.
On the other hand, Elias Berthely, an engineer, has almost a decade of experience, which he forged mainly as an infrastructure consultant at Microsoft; "Coming to Milestone is a great opportunity to grow in the industry and expand my field of action as a professional thanks to the type of solution offered by the organization," says Elias.
With the aim of offering faster attention and communication in the native language of customers, the company's technical support team highlights that the goal for 2019 is to have a team of backline or level 3 engineers, exclusive to Latin America, who are the ones who work directly with developers in cases that need to be scaled up to that point, function that so far is fulfilled only with English-speaking experts.
