The company Prosegur is gaining more and more strength in Colombia and is consolidating itself in the corporate sector with Kronos Net monitoring software.
BY SECURITY SALES
Prosegur Seguridad has had an evident growth in the corporate segment in Colombia during the last two years, thus increasing its participation in the health, financial, retail and energy sectors.
"The Trust and Transparency that Prosegur provides to its customers is a key element for its success and we have achieved this by allowing our users to audit the work of the Monitoring Center online," says Roberto Osorio, Head of Technological Media at Prosegur Seguridad.
Each sector has very specific needs and it is there that Prosegur manages to integrate both men and technologies with a personalized approach, clearly interpreting the customer's need and creating a particular experience for each of them. In this sense Prosegur relies on the flexibility of the Kronos NET monitoring software, a tool that has allowed it to integrate with various technologies, from alarm monitoring to the creation of virtual surveillance services with video tools.
For Prosegur to have a single monitoring center with national coverage and that extends to the monitoring centers of its corporate clients is the key to its success, not only for the effective control of information but for the transparency it gives to its service to customers, and that is that Kronos monitoring software allows to have monitoring terminals anywhere and safely, without impacting the cost of the solution.
On the other hand, Gustavo Rojas, R&D Technology Manager of Prosegur, highlights the capacity for innovation that the application has provided to Prosegur year after year and remembers with pleasure the bet he made for it more than five years ago when he had to choose among many options in the market. Prosegur was then a pioneer with the Kronos NET system in Latin America.
"Solutec has been our software and hardware supplier for several years, we bet on Kronos at key moments in the development of our businesses and it was a wise bet, their support and technical support have been key in the development of our monitoring activities," says Engineer Gustavo Rojas.
Kronos Net is made to cover all aspects of a monitoring center, this is how Prosegur makes use of the control component of technical services to guarantee the attention of contingencies, maintenance and facilities in an organized way and in accordance with its other departments.
"As a provider of a Solution such as Kronos monitoring software, we always want customers to get the most benefit and that is why we are pleased to be able to support Prosegur's efforts every day. Their success is definitely the synergy they have achieved in the different elements of their service", says Fernando Cuartas, commercial director of the Solutec group.
The security sector is increasingly competitive, it is no longer an isolated sector where few participated. This is how a correct application of tools and technologies marks the differentiation that end users expect to obtain in services. Prosegur has shown its differential in the corporate sector with remarkable results.
"The demand of customers like Prosegur with their high levels of service, the guarantee of operation in their different scenarios and the immediate response they demand from us, have been for the Solutec Group the constant demand that allows us to provide support in the great challenges that have been imposed on us", points out Juan Carlos Gómez, CEO of Solutec Group.
