Latin America. The SonicWall company reported that the infrastructure will be built in Costa Rica and will provide services to customers and channels around the world.
Located in San Jose, Costa Rica, the new hub will provide 7/24 remote coaching and training in Spanish, Portuguese and English. The center will complement call centers in the United States, Ireland, Romania, India, China and Japan worldwide, in a unified integration.
Ryan Matlock, senior vice president and head of SonicWall's Client Success Office, explained that, in a first phase, the new center will offer support and training in firewalls, and later will add larger switches, wireless and firewalls, in addition to other solutions such as Capture Client and antivirus.
"In a first stage, we will offer what we call standard support, as the center and staff expands, we will offer higher level support. We've been working on this for some time now, in fact, we ran a pilot test since last year and it's all worked out pretty well," Matlock added.
Óscar Chávez-Arrieta, SonicWall's
executive vice president for Latin America, added: "We are very pleased with the opening of this new center, as this responds to our new strategy and growth in the region. It's something that customers and business partners have been asking us for, to have support in Spanish and Portuguese, and it's finally a reality. This is just one example of how important the Latin American region is to SonicWall worldwide and kicks off our aggressive expansion plan for the coming years."
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