Providing excellent customer service is one of the premises that is implicit in any kind of sale, especially in security systems, since these will meet the protection needs of users.
by Adhir J. Uzcategui
by Horacio Cantú
by Héctor R. TorresPhD, MBA, CPP, CFE
In this first installment we will talk about the types of false alarms, the need to prevent them and the importance of providing central monitoring customers with quality and safety standards.
Alarm monitoring centers in Latin America, with honorable exceptions, operate under undefined standards and provide disparate services, where the only one affected is the end user, since services are offered under restricted central architectures in terms of the number of reception lines; the hardware that composes them is limited, in most cases it is only the receiver of alarms, and the training of both the structure and the one who operates them is limited to the essentials.
By Horacio Cantú
We have bid farewell to 2007, hoping that this new year 2008 will be full of blessings and successes. The beauty of each new year is to allow us to evaluate all those achievements that the year that is saying goodbye has left us.
For all those who work in the world of security technologies, 2007 has brought us many novelties and better prosperity for our environment. However, with the new year 2008 we have many new challenges, waiting for innovative news that sets the tone for the technological world.
By Adhir J. Uzcategui
| | | |
| | | |
| | | |
| | | |
| | |
